It’s a story that might be familiar to those who follow the Virginia Mason story closely, but it’s great national exposure for Lean healthcare.
The piece highlights how Lean leads to better quality, better patient satisfaction, and lower cost. It’s a story I hope y’all will help share widely – for those who believe in Lean and need the example to inspire them, as well as those who might still be naysayers about the power of this approach.
For those of you who can’t view YouTube at work, you should still be able to read the transcript on the PBS website.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.