It’s a story that might be familiar to those who follow the Virginia Mason story closely, but it’s great national exposure for Lean healthcare.
The piece highlights how Lean leads to better quality, better patient satisfaction, and lower cost. It’s a story I hope y’all will help share widely – for those who believe in Lean and need the example to inspire them, as well as those who might still be naysayers about the power of this approach.
For those of you who can’t view YouTube at work, you should still be able to read the transcript on the PBS website.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the Chief Improvement Officer for the technology company KaiNexus.