Thanks to the Lean Enterprise Institute for recording this short video when we were at the recent Northeast Shingo Prize conference. In this video, I talk about one of the concepts in my book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements – namely, a few of the ways a Kaizen approach to improvement is different from a suggestion box.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.