The team at KaiNexus (where I am the “chief improvement officer”) is always improving. I want to share a few of these improvements, as our CEO/co-founder Greg Jacobson, MD and I are presenting today at the annual conference of the Texas Association for Healthcare Quality.
We have two really cool new features: 1) virtual badges for individual users and 2) the ability to selectively share improvements outside of your own organization.
Badges? We need stinkin’ badges
Unlike the famous line from the movie “Blazing Saddles” (“we don’t need no stinkin’ badges“), our users can now earn badges that give them a virtual reward for their improvement efforts. If you’re the type of person who writes reviews on Yelp or checks in via Yelp or foursquare, you know about these badges and the small dopamine burst that might be created.
When an individual KaiNexus users reaches certain thresholds, the system gives them a notification and a virtual badge appears on their user profile.
- Submitted 1st Opportunity for Improvement (OI)
- An OI I submitted resulted in a change (note: this should happen maybe 70% of the time or more)
- 10th, 25th, or 50th OI
The badges are in color when they are earned. Users can see which users in their organization have participated the most in the Kaizen process — they know who they can reach out to for help and advice.
The user also gets an email notifying them of this virtual reward – in this case, our CEO, Greg, gets to be a user of KaiNexus when he works as a night shift emergency physician (his organization is one of our customers).
Many of our customers talk to us about ways they can give recognition and thanks for improvements via our system — not focusing on big financial rewards, but building on the intrinsic motivation that is so strong in healthcare professionals.
Sharing Improvements Beyond Your Organization
In the KaiNexus system, we are big believers in transparency. People within a hospital or health system can see every active and completed OI – to facilitate sharing and learning.
Many of our forward-thinking customers (and prospective customers) have asked about sharing ideas with OTHER KaiNexus users (from other organizations).
We now have the capability for users to set a particular completed OI as one that is shared and searchable by users at other KaiNexus customer sites. Again, this is optional and the transparency is an “opt in.” We think customers will freely share ideas related to safety – things that will definitely help other organizations.
In the Kaizen approach, there’s no shame in using the ideas of others or “stealing shamelessly,” as Norm Bodek always puts it.
But, stealing shamelessly doesn’t mean “copying blindly.” Our software allows a user to take one of these shared OIs as the starting point for their own local OI. They can (and should) adapt the idea, not just adopt it.
We hope as the use of KaiNexus spreads beyond our initial nine customers, that this sharing becomes even more powerful and helps facilitate widespread healthcare transformation.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.