By September 10, 2012 3 Comments Read More →

Do You Foster Innovation? Ask Your Employees

Organizations that are most successful with Kaizen and continuous improvement don’t have fancier boards or better software — they have leaders who are more likely engaged with the right behaviors, more consistently. In my experience, I’ve put the same mechanics in place and given the same training… and some organizations really create a “culture of continuous improvement” and some flounder. The key variable – leadership.

So this Forbes article caught my eye: “Bosses Think They Champion Innovation, Employees Know Better, Study Shows.”

According to a  new study  by Development Dimensions International, people were asked questions such as if leaders “demonstrate unwavering openness and appreciation for unique ideas and opinions”?

  • 78% of leaders said “yes” (about themselves)
  • Only 43% of employees agreed with them

Great leaders are self aware… it sounds like many of the survey respondents are not.

Does the leader  “guide employees who fail or make mistakes to reframe the experiences as learning opportunities”?

  • 77% of leaders said yes
  • 47% of employees agreed

Does the leader  “champion the merits of employee-initiated ideas to senior management”?

  • 75% of leaders said yes
  • 42% of employees agreed

The DDI researchers said a leader has four key roles (and I’d agree):

  1. inspire curiosity
  2. challenge current perspectives
  3. create freedom
  4. drive discipline

Although, I’d maybe define “discipline” as “have a disciplined improvement process” instead of thinking of disciplining employees (as the word “discipline” often implies).

It’s a fast-moving world, so it’s imperative that we improve more quickly. Kaizen is certainly a form of rapid cycle, small scale innovation. Forbes summarizes:

The study’s conclusion recommends that companies work to close that perception gap between leadership and employees and also build both top-down and bottom-up cultures of innovation, examine innovation at every corporate level, “ignite innovation action,” and work tirelessly at continually improving communication.

Other findings from the report summary:

Leaders actions to foster  employee innovation will likely fail without an organization-wide commitment  to innovation

The more senior the leaders, the more they create the conditions for  innovation

Why don’t we have more innovation?

Who killed innovation?
When identifying the perpetrator, leaders  are less likely to look in the mirror. We asked leaders and team members about  barriers to innovation, and both identified  the other as the main source of the blockage. Team members are likely to say their  leader wants to be the person who generates all the good ideas, while leaders—especially those at higher levels—are most  likely to say that their team members don’t  offer ideas of value.

Leaders need to be willing to give up some control – letting their employees have ideas and implement them. Leaders shouldn’t blame their employees for not making improvement happen. Leaders must create an environment where improvement is possible.

What are your thoughts on my summary or the report itself?


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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3 Comments on "Do You Foster Innovation? Ask Your Employees"

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  1. Alex Fuller says:

    This survey reminds me of how 90% of people think that they are above average drivers. Actually, I’m interested in the 22% of leaders that disagreed with the survey statement of “I demonstrate unwavering openness and appreciation for unique ideas and opinions.” It would take a lot of honesty to realize you aren’t unwaveringly open to ideas.

    I think the real issue that the survey addresses is the difference between what leaders would like from their companies and what their cultures and processes actually produce. A culture that truly generates many innovative ideas must also accept many failed attempts as well. It’s a good reminder that no matter what a leader says, its the processes and culture that foster new ideas.
    Alex Fuller recently posted..The Three-year-old Why TechniqueMy Profile

  2. Oscar Marquina says:

    Mark, answering your final question great post, I think that your summary hit all the important points. I agree with Alex and I’m curious about the 22% of leaders that disagree with the statement.

    However the big point that I would like to hear more about is the communication process and how to close the gap in understanding between the leader and its team. It seems to me that one of the foundation of lean leadership is understanding reality, if there is a gap on this understanding then any continuous improvement system will not yield its best results, and more importantly it creates unnecessary tension in the relationships at work.

    A while ago I had the opportunity to work for a shingo prize winner, and I thought their biggest challenge was this gap, (don’t get me wrong they were a great company and they were moving forward) but when talking to their manager and workers I would get the impression that they were working on two different factories, closing this information gap seemed like their biggest opportunity.
    Mark, personally I would like to hear you touch on this area, maybe on a future post or podcast. Thank you for a great blog!

  3. Great post, Mark. Reminds me of Kahneman’s findings that leaders often underestimate the time and cost for various activities. I spend a great deal of my time helping senior leaders and below get aligned about reality. Perceptions are often way off – on both ends of the spectrum.

    The most striking thing to me is that, while I agree with the 4 key roles of leadership, I find that the first one is rarely displayed. On the contrary, leaders often discourage curiosity and workers are often ostracized for having ideas. There’s nothing that squelches a person’s espirit de corps faster than having one’s curiosity criticized or ignored. Makes instilling kaizen into the DNA of an organization tough to pull off.

    Encouraging and enabling curiosity is perhaps the fastest way to build an Outstanding Organization.
    Karen Martin recently posted..Hello Phone: Welcome Back!My Profile

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