Even with American Airlines’ problems, I made it to Worcester, MA without any trouble, where I’m speaking this afternoon at the 2012 Northeast Shingo Prize annual conference about “putting the continuous back into continuous improvement.” I’ve already run into Chet Marchwinski from LEI and fellow author Gwendolyn Galsworth. I’ll do a blog post later Tuesday about some of the speakers and people I talk to (including Jane Bulnes-Fowles from LEI and guest blogger Christina Kach)
Here are two new links related to my book Healthcare Kaizen:
- A review from Healthcare Design
- A podcast I did with SearchHealthcareIT.com, talking about lean, kaizen, and healthcare IT.
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