Thanks to Karen Martin for hosting yesterday’s webinar that I gave based on my book (with Joe Swartz) Healthcare Kaizen. The title was somewhat cheeky — “The Suggestion Box is Dead.” But, long live kaizen as a style of continuous improvement that’s effective and meaningful.
Let me know what you think!
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.