By August 22, 2012 2 Comments Read More →

Slides & Recording of My “Healthcare Kaizen” Webinar – “The Suggestion Box is Dead.”

Thanks to Karen Martin for hosting yesterday’s webinar that I gave based on my book (with Joe Swartz)  Healthcare Kaizen. The title was somewhat cheeky — “The Suggestion Box is Dead.” But, long live kaizen as a style of continuous improvement that’s effective and meaningful.

Here are the slides (via SlideShare) and the recording is embedded below (sorry about the early technical difficulties… that’s only a problem in the first minute or so of my presentation).

Healthcare Kaizen from Karen Martin & Associates, LLC  on Vimeo.

Let me know what you think!


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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