Stuff I’m Reading: False Alarms, Fraud, Failures & two Good News Stories

Here are links to some more articles I’ve read recently that might be of interest related to Lean, systems, and improvement. The “good news” stories are the last two, of course…

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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  1. Isaac Mitchell

    In the article, “Failure In Central Line Infection Prevention, Survey Says” these three sentences nail the differences in company cultures and consumer expectations/requirements.

    “Many of you probably saw the CEO of Toyota publicly apologize (because) four people died a year for five years needlessly, for a total of 20. Those deaths were tragic and he should apologize.”

    “But we know that in the U.S. alone, 30,000 to 31,000 people die a year from central line-associated bloodstream infections every year, and we have the technology that virtually eliminates that.

    Imagine if every Chief Medical Officer had to report in a congressional hearing for every 4 deaths a year that occurred like Toyota had to. One of these things is not like the other…

    1. Mark Graban

      Great questions, Isaac. I’m not sure why there isn’t more interest or outrage from the public, media, Congress, etc. When submitting op-ed pieces recently, a number of newspaper editors have said there is no interest, the public “yawns” at the topic, said one.

      Hospitals aren’t doing their jobs and, arguably, neither is the media. The U.K. media has focused much more on MRSA and other hospital-acquired infections. Even if there is some sensationalism in the coverage, the problem is real.

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