Continuing in “Blog Break” mode, here is a link to a story that caught my eye: “Wait times shrink in Brockton hospitals’ emergency rooms.”
The good: “time spent waiting to see a doctor in emergency rooms at Brockton’s hospitals is down, according to officials and patients.” Wait times used to be up to six hours. There was lots of room for improvement.
The head scratcher: “Quite honestly, I’m not measuring wait times right now,” said Dr. Richard Herman, chairman of emergency medicine at Good Samaritan.”
So, hmm, I guess gut feel tells them they are improving… but if you’ve designed new space and re-engineered processes and workflow, why wouldn’t you have performance measures?
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.