There’s a great book on Kaizen and continuous improvement called All You Gotta Do Is Ask. With all due to respect to the book, asking is just the first step and the asking has to be done the right way.
We see, in Sunday’s Dilbert, that the pointy-haired boss asks for ideas and then does just about everything possible to squash participation:
What other leadership behaviors do you see that keep people from participating in Kaizen? Sadly (and not surprisingly), Dilbert’s boss blames the people, not the system (and certainly doesn’t look in the mirror as enlightened and self-aware leaders would do).
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.