Podcast #120 – Dr. Jody Crane & Chuck Noon, PhD, Lean Emergency Departments

MP3 File (run time 38:30)

Today’s episode is a chat with Jody Crane, MD, MBA and Chuck Noon, PhD. They are talking about their outstanding book The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department.

Dr. Crane is an Emergency Physician practicing at Mary Washington Hospital in Fredericksburg, Virginia. From 2002 to 2009, he served as the Business Director of his group, Fredericksburg Emergency Medical Alliance. He currently serves as a faculty member in the Institute for Healthcare Improvement and is also faculty at the University of Tennessee’s College of Business.

Dr.  Noon is a Professor of the Management Science Program in the Department of Management. He joined the faculty in the fall of 1987 after completing his Ph.D. in Industrial & Operations Engineering from the University of Michigan. He is also a founding member of the UT Physician Executive MBA Program.

For a link to this episode, refer people to  www.leanblog.org/120.

For earlier episodes, visit the  main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

You can use the player (use the VCR-type controls) at the top of the post to listen to a streaming version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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