Today’s episode is a chat with Jody Crane, MD, MBA and Chuck Noon, PhD. They are talking about their outstanding book The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department.

Dr. Crane is an Emergency Physician practicing at Mary Washington Hospital in Fredericksburg, Virginia. From 2002 to 2009, he served as the Business Director of his group, Fredericksburg Emergency Medical Alliance. He currently serves as a faculty member in the Institute for Healthcare Improvement and is also faculty at the University of Tennessee’s College of Business.

Dr. Noon is a Professor of the Management Science Program in the Department of Management. He joined the faculty in the fall of 1987 after completing his Ph.D. in Industrial & Operations Engineering from the University of Michigan. He is also a founding member of the UT Physician Executive MBA Program.

For a link to this episode, refer people to www.leanblog.org/120.

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If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Key Tweets:

• Still made in Connecticut: Making a Wiffle Ball – WSJ.com http://lnbg.us/1z3
• RT: KaiNexus Signs Beta License with UNC Health Care http://bit.ly/iDiaTz #Business
• So much for speaking w data: “When major firms move to the South, it’s usually a harbinger of quality decline” ????? http://t.co/MQ90AD4
• Texas is sadly at #46. Let’s get #lean! Wisconsin slips in health care quality ranking – JSOnline http://t.co/5vVjnSd

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.

Tagged as: Books, Doctor, Emergency Dept, Healthcare, Podcast