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Archive for June, 2011

Be Careful When Going to the Gemba

Be Careful When Going to the Gemba

This is always a tongue-in-cheek warning, but there are times when I warn hospital leaders that they have to be careful when going to the “gemba” (gemba being a Japanese word used in Lean to describe the place where the work is actually done – the front lines, such as the point of patient care). […]

Links to Dilbert Cartoons on #Lean and/or #SixSigma

Links to Dilbert Cartoons on #Lean and/or #SixSigma

I’ve often blogged about Dilbert and “dilbert lean” is a fairly common search term, so I thought I’d do my best to compile all of the Lean or Six Sigma related strips that I could find into a single post, providing links to them:. If I’m missing anything, let me know. You can reach this […]

Real-Time Office Kaizen With the Help of Twitter; Practicing What I Preach

Real-Time Office Kaizen With the Help of Twitter; Practicing What I Preach

As I’ve been working on my upcoming second book,  Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Improvements, I’ve had “kaizen” (or continuous improvement) on the brain even more than usual. One distinction between kaizen ideas and a traditional “suggestion system” is that, with kaizen, you maintain control of your own idea to see it through […]

Podcast #121 – About the New Ohio State University Healthcare MBOE Program

Podcast #121 – About the New Ohio State University Healthcare MBOE Program

Please upgrade your browser MP3 File (run time 20:09) Today’s episode is a discussion with Mrinalini Gadkari, a  Senior Lecturer at the Fisher College of Business. Today, we’re talking about the new  Master of Business Operational Excellence (MBOE) for Healthcare Program that is starting this fall. We’ll talk about how the program is structured, who […]

Free “Lean Daily” App Now Available in Android Market

Free “Lean Daily” App Now Available in Android Market

Originally created as an iPhone app, the free “Lean Daily” app is now available in the Androidâ„¢ Market. If you’re an Android platform user, please take a look at the app and let us know what you think. This app is a collaboration of numerous lean bloggers, with content including: About LeanBlog.org: Mark Graban is […]

Preventing Brain Surgery Errors… Not Exactly Rocket Science

Preventing Brain Surgery Errors… Not Exactly Rocket Science

Thanks to those of you who sent me the link to this Washington Post article called “The Pain of Wrong Site Surgery.” The piece highlights how the patient safety battle has not yet been won and “some researchers and patient safety experts say the problem of wrong-site surgery has not improved and may be getting […]

“Kaizen” Mentioned in Dilbert Cartoon, but in a Warped Way

“Kaizen” Mentioned in Dilbert Cartoon, but in a Warped Way

The word “kaizen” appeared in last Friday’s Dilbert strip. It’s a funny portrayal of how some might misinterpret kaizen or Lean approaches.   What’s wrong with Wally’s thought process? About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and […]

Masaaki Imai Kaizen Video; Share Kaizen Stories for My Upcoming Book

Masaaki Imai Kaizen Video; Share Kaizen Stories for My Upcoming Book

Here is a great video by Masaaki Imai, author of the classic books Kaizen: The Key To Japan’s Competitive Success and Gemba Kaizen: A Commonsense, Low-Cost Approach to Management. Here, he emphasizes that kaizen means continuous improvement and he points out that a better definition would be everybody improving, everywhere, and every day. About LeanBlog.org: […]

Podcast #120 – Dr. Jody Crane & Chuck Noon, PhD, Lean Emergency Departments

Podcast #120 – Dr. Jody Crane & Chuck Noon, PhD, Lean Emergency Departments

Please upgrade your browser MP3 File (run time 38:30) Today’s episode is a chat with Jody Crane, MD, MBA and Chuck Noon, PhD. They are talking about their outstanding book The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department. Dr. Crane is […]

On “The Lean Nation” Radio Show, Tuesday 3 PM Eastern

On “The Lean Nation” Radio Show, Tuesday 3 PM Eastern

I’m going to be the guest for the first hour of “The Lean Nation” radio and internet radio program from 3 to 4 PM Eastern, Tuesday June 21. You can listen online by going to this link and then click “Listen Now.” I’m also going to be joined for part of the hour by Greg […]

A Thoughtful Commencement Message from Stephen Colbert

A Thoughtful Commencement Message from Stephen Colbert

I’m a proud graduate of Northwestern University, industrial engineering class of 1995. Our ’95 commencement speaker was the newly installed president of the university… he delivered a pretty dry address and the students were pretty disappointed. That 1995 address was everything that the 2011 commencement address was not – this time delivered by TV’s Stephen […]

Beware Your Leadership Shadow

Beware Your Leadership Shadow

Last week, at the 2nd annual Lean Healthcare Transformation Summit, I moderated the CEO Panel discussion that featured four excellent Lean leaders: Jim FitzPatrick of Mercy Medical Center (North Iowa), Scott Armstrong (Group Health), Alan Gleghorn (Christie Clinic), and Dr. Gary Kaplan (Virginia Mason). The CEOs shared a lot of insights, but one theme that […]

Introducing Dr. Les Muda: The World’s First Lean Healthcare Comedian

Introducing Dr. Les Muda: The World’s First Lean Healthcare Comedian

In today’s post, I’m happy to introduce Dr. Les Muda, the World’s First Lean Healthcare Comedian. First and perhaps the last. Dr. Muda sent me an audition tape after his experience at last week’s successful Lean Healthcare Transformation Summit. As we chatted, we both agreed that the Summit was great… but what it lacked was […]

Mark Graban: Announcement on My Future Professional Direction

Mark Graban: Announcement on My Future Professional Direction

Today, I’m announcing an evolution of my work life: doing less with the Lean Enterprise Institute, doing more consulting and speaking, and starting to help build an exciting startup company, KaiNexus. The first 16 years of my career has been an interesting journey: General Motors, Dell, Honeywell and a total of 10 years in the […]

Rest in Peace, Eli Goldratt, 1947-2011

Rest in Peace, Eli Goldratt, 1947-2011

Yesterday, we lost a great guru in the process and business improvement worlds, Eliyahu M. Goldratt, who passed away at the age of 64. Goldratt is the author of many books including  The Goal: A Process of Ongoing Improvement. I’m sure this is a thought shared by many readers, but Goldratt, The Goal, and his […]

Newt Endorses Lean & Six Sigma for Government; Staff Quits on Him

Newt Endorses Lean & Six Sigma for Government; Staff Quits on Him

I met Newt Gingrich at the Ontario Hospital Association conference in late 2009, as I blogged about here: “Meeting Newt Gingrich, a Lean Champion.” Yesterday morning, I was told that Newt had given an endorsement of the use of Lean and Six Sigma methods to help reduce waste in government, as reported here: “Newt Gingrich […]

Summit 2011: Lean Transformation Videos from St. Boniface Hospital

Summit 2011: Lean Transformation Videos from St. Boniface Hospital

We had a great first day at our Lean Healthcare Transformation Summit in Seattle (with lots of tweets from attendees you can follow along with). The Summit concludes with Day 2 today. One of the plenary presenters was Dr. Michel  Tétreault, President & CEO of St. Boniface General Hospital in Winnipeg. In his talk, some […]

Opportunities for Domestic Medical Tourism to Lean Hospitals?

Opportunities for Domestic Medical Tourism to Lean Hospitals?

There was an interesting article in the most recent Inc. Magazine called “Domestic Medical Tourism: How one company is saving businesses big bucks on employee medical treatments.” Much of the talk about “medical tourism” has focused on patients flying halfway around the world to India, Thailand, or other low-cost / high-quality destinations, where hospitals are […]