I snapped this pic while visiting a hospital earlier this year. This was out in the cafeteria as part of a series of signs that featured real people talking about their real role in quality.
This is great, not just the sign, but having that conversation with your employees.
Is somebody “just a housekeeper” or do they play a critical role in infection control?
Do you “just deliver meals” or do you provide a level of service and caring that helps with somebody’s healing? Are you racing around to give meds on time or also creating an environment of “loving care?”
Are leaders forcing compliance to standardized work documents or building a culture of purpose and intrinsic motivation? Are we often lost in the details at the expense of the big picture issues?
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.