Episode #112 is a chat with Naida Grunden, the author of the outstanding book The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods. Here we talk about her experiences in Pittsburgh and her “small world” connection to Captain Chesley Sullenberger (a.k.a. “Sully”) and the connections between Lean, aviation safety, and checklists.
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MP3 File (run time 25:00)
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In the podcast, Naida talks about three key components, via Capt. Sullenberger, of aviation safety that we would need in healthcare:
- A non-punitive national reporting system (the ASRS)
- Crew Resource Management (standardized work, checklists… in a less hierarchical environment)
- Culture change
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Coming Soon – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can pre-order today, with shipping expected by June.