By January 25, 2011 5 Comments Read More →

Lean Healthcare Design Video Series – Part 3, Working Together for Results

Here is Part 3 of our  video discussion series about Lean Healthcare Design, featuring Miguel Burbano, an architect and Senior Vice President with The Neenan Company, and Dr. Randall Huss, President of the St. John’s Clinic – Rolla (MO).

neenan stjohns 500x126 Lean Healthcare Design Video Series - Part 2, Open Workspaces and Care Teams lean

Here, we talk about how they worked with staff members and physicians to help changes processes and workflow along with the layout and design. How did they use communication to reduce anxiety and fear? How did Dr. Huss, as the champion for this, help get the physicians onboard with these changes?

You can view  Parts 1 & 2 and the rest of the series by tracking this page.

Here is Part 3, it runs about 10 minutes:

You can also be notified of new installments by subscribing to the  Lean Blog channel on YouTube or by subscribing to the  Lean Blog Video Podcast feed  via the Apple iTunes Store or  by other methods.

Your host is Mark Graban, author of the book “Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction” and the founder of LeanBlog.org.


Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.


Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

5 Comments on "Lean Healthcare Design Video Series – Part 3, Working Together for Results"

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  1. This series reminds me of the serial matinees I used to watch as I kid, I can’t wait for the next one to come out. Thanks Mark, I am really enjoying this series..

  2. Thanks Mark for all the effort; it will take time to change the old mindset but there should be a starting point somewhere. Miguel went back in time learning from automotive industry and I believe that is the way to go.

    I attended a guest speaker session a couple of years ago at university. An architect from a well known Detroit based company talked about the “new” trend in hospital design. He made efforts not to leave the impression that was Lean thinking, presenting the “new” concepts as his company’s know-how. I had the feeling that they were wasting more time trying to twist the language and justify differently the approach than really coming up with feasible solutions.

    It would have been just easier and more effective to openly go back to the history of Lean transformation in automotive and adapt the lessons learned to his hospital design.

    Reinventing the wheel doesn’t make sense to me. Taking all we have and make it better or even only adapt it to new environments should be the way to go. Thanks again for the video series.

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