I was recently invited by SixSigmaIQ.com to participate by giving a response to the question “How to beat the mid-project blues?” – looking at Lean as a project (or looking at projects in the midst of a Lean transformation.
I’m currently in Orlando at the annual Institute for Healthcare Improvement National Forum on Quality Improvement in Healthcare. At the end of his workshop today, Dr. John Toussaint said healthcare is too oriented around projects…
” Lean isn’t a project! It’s a completely different way to think in healthcare.”
He is absolutely correct.
My answer to the “blues” question was this:
I’d ask ‘why are we in a so-called slump?’ We should think about the root cause of that apparently lack of enthusiasm instead of blaming people for not being enthusiastic. Maybe people aren’t getting the support they need from leadership to really make change happen? Maybe solutions and improvements were dictated to them in a top-down way, so they naturally don’t feel ownership of the ideas.
To prevent slumps, we need to mindful of what would cause them and then, from the beginning, not do things that de-motivate people. As Dr. W. Edwards Deming would say, you can’t motivate people, you can only avoid de-motivating them.”
What are your thoughts on this? Your reaction to my statement or what the others said at SixSigmaIQ.com?
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.