Monthly Archives: August 2010
If You Had to Rebuild Your Workplace Tomorrow?
I've had the chance recently to re-watch some of The Deming Library DVDs, thanks to my friends at CC-M Productions (found at www.managementwisdom.com). I'm...
Top 10 Signs You’re In a Fear-Based Workplace
Dr. W. Edwards Deming always said we need to drive out fear from organizations, as point 8 of the 14 Points said:
"Drive out fear,...
Lean Experience “A Plus” for Lean Healthcare Job?
Via Google Alerts, I try to regularly scan and see where hospitals are posting jobs related to Lean. I found (OK, Google found) one...
Reader Question: Rapid Response Teams (Oops, We Don’t Have the Items)
I received an email from a reader that I'm sharing and commenting on with permission.
"Dear Mark: I am a lean coordinator for a manufacturing...
Weekend Fun: Beer Kaizen Parody Video
Props to KCOE for the spot-on parody video of Bruce Hamilton's legendary Toast KAIZEN": Introduction to Lean Principles DVD. Even if you just watch...
Interview with Bob Sutton, PhD on His Book ‘Good Boss, Bad Boss,’ Toyota, Southwest,...
Episode #97 is a discussion with Bob Sutton, a Stanford University Professor of Management Science and Engineering and the best-selling author of The No...
Happy Birthday, Norman Bodek!
Celebrate Norm's birthday by checking out one of our audio or video podcasts that we've done together (the audio podcast was actually his idea,...
Survey: Dr. Deming’s Influence on Lean and on Your Organization?
Since I talk about Dr. Deming a lot, I thought I'd take a little survey and gauge your exposure to Dr. W. Edwards Deming:
I...
Guest Post: Lean Leaders Conference, Part 2 – To Centralise or De-centralise?
Mark's note: You may recognize the author of this guest post, Andrew Castle, as a previous contributor and frequent commenter on my blog. I...
Correct Info on the Phone Could Have Saved a Trip for DirecTV
Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that could have been avoided through...
Error Proofing a Voice Prompt System
The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better...
Everett Clinic Video, Redux – The Need for SPC Thinking
Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world, showing their Daily Huddle process...