Monthly Archives: August 2010

If You Had to Rebuild Your Workplace Tomorrow?

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I've had the chance recently to re-watch some of The Deming Library DVDs, thanks to my friends at CC-M Productions (found at www.managementwisdom.com). I'm...

Top 10 Signs You’re In a Fear-Based Workplace

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Dr. W. Edwards Deming always said we need to drive out fear from organizations, as point 8 of the 14 Points said: "Drive out fear,...

Lean Experience “A Plus” for Lean Healthcare Job?

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Via Google Alerts, I try to regularly scan and see where hospitals are posting jobs related to Lean. I found (OK, Google found) one...

Reader Question: Rapid Response Teams (Oops, We Don’t Have the Items)

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I received an email from a reader that I'm sharing and commenting on with permission. "Dear Mark: I am a lean coordinator for a manufacturing...

Weekend Fun: Beer Kaizen Parody Video

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Props to KCOE for the spot-on parody video of Bruce Hamilton's legendary Toast KAIZEN": Introduction to Lean Principles DVD. Even if you just watch...

Interview with Bob Sutton, PhD on His Book ‘Good Boss, Bad Boss,’ Toyota, Southwest,...

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Episode #97 is a discussion with Bob Sutton, a Stanford University Professor of Management Science and Engineering and the best-selling author of The No...

Happy Birthday, Norman Bodek!

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Celebrate Norm's birthday by checking out one of our audio or video podcasts that we've done together (the audio podcast was actually his idea,...

Survey: Dr. Deming’s Influence on Lean and on Your Organization?

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Since I talk about Dr. Deming a lot, I thought I'd take a little survey and gauge your exposure to Dr. W. Edwards Deming: I...

Guest Post: Lean Leaders Conference, Part 2 – To Centralise or De-centralise?

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Mark's note: You may recognize the author of this guest post, Andrew Castle, as a previous contributor and frequent commenter on my blog. I...

Correct Info on the Phone Could Have Saved a Trip for DirecTV

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Following up the DirecTV service call that I blogged about this morning, there was some clear, obvious waste that could have been avoided through...

Error Proofing a Voice Prompt System

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The other day, I had a DirecTV service tech coming to the house to make a repair (their customer service has been FAR better...

Everett Clinic Video, Redux – The Need for SPC Thinking

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Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world, showing their Daily Huddle process...