Comments on: Guest Post: The Hidden Gold on the Frontlines http://www.leanblog.org/2010/07/guest-post-the-hidden-gold-on-the-frontlines/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Fri, 10 Feb 2012 10:01:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: david foster http://www.leanblog.org/2010/07/guest-post-the-hidden-gold-on-the-frontlines/#comment-11757 david foster Fri, 23 Jul 2010 20:02:28 +0000 http://www.leanblog.org/?p=7205#comment-11757 Totally agree with the importance of this. However, in many if not most service organizations, the change in process will not be within the discretion of the person's supervisor or even second-level supervisor...very often, the involvement of the I/T organization will be required. And I/T organizations are often rigid and bureaucratic to the point that they act like a dragging brake shoe on the entire enterprise. Totally agree with the importance of this. However, in many if not most service organizations, the change in process will not be within the discretion of the person’s supervisor or even second-level supervisor…very often, the involvement of the I/T organization will be required. And I/T organizations are often rigid and bureaucratic to the point that they act like a dragging brake shoe on the entire enterprise.

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