I’ve heard the famous Toyota “no problems is problem” story (and retold it) many times.
Here is a YouTube video with a version of the story right from a primary source who used to work at Toyota in Canada, Erik Hager.
This story gets right to the core of the difference in traditional management and Lean management. Traditional management sticks its head in the sand and doesn’t see problems, or they have too much pride to admit them. Or, they’re afraid (often rightfully) of the “help” they might get.
Lean management is all about making problems visible so we can work together and constructively to make improvements without blame.
Back to the point, what is your organization doing to create an environment where it’s OK to have problems as long as you’re fixing them?
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.