A few weeks back, I was given the chance to preview a Lean Healthcare intro video from a Wisconsin firm called Optima. The video is part of their Lean Healthcare Video Series, called Lean: A Prescription for Healthcare.
The video can now be previewed online on their site or via YouTube. I’ve embedded the video below with my comments. Curious to hear, also, what you think.
Here are the video segments from YouTube:
Here is the feedback I gave. I think it’s constructive criticism, so I’ll share it here.
It was very professionally done and the tone and content were right for the audience. It’s tough boiling it down to just 15 minutes, I’m sure.
I liked how it traced from tools to thinking and behavior, culture and management. Focusing on the need for “top down” is good (but also needs to be balanced with the staff engagement piece, otherwise, it’s traditional command-and-control.. but I think that point was pretty clear, to my eyes). The emphasis on the culture of continuous improvement was good.
Focusing on how “change is hard” is a good warning (this isn’t an easy silver bullet approach).
I guess the constructive criticism points would be:
- I’d have focused a bit less on some of the tools (like kanban) and more about how leaders and managers are really supposed to operate in a lean system.
- While quality was touched on, the emphasize of the video seemed a bit skewed toward the efficiency side. I’d rather see those in a bit more equal balance, since there’so much opportunity to reduce errors and patient harm, not just other types of waste.
What did you think of the video? If you like it, you can purchase it on Amazon: Lean Healthcare DVD
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