Upcoming WIHI Broadcast with Toussaint, Spear, and Kaplan

The Institute for Healthcare Improvement (IHI) has a free podcast/audio series called WIHI. My friend e-Patient Dave told me about a recent broadcast (archived here) called “The Meaningful Methodology of Patient- and Family-Centered Care.” As Dave, an advocate for patient involvement, has learned about Lean we’re both discovering the parallels and the complementary nature of the approaches.

Their upcoming episode, on Thursday May 6, features three luminaries of the Lean healthcare world:

  • Steven J. Spear, Senior Lecturer, Massachusetts Institute of Technology; Senior Fellow, IHI
  • John Toussaint, Founder and President, ThedaCare Center for Healthcare Value
  • Gary Kaplan, MD, Chairman and CEO, Virginia Mason Health System

The session is called “Success at the Right Speed: Learning from Toyota.”

I know there’s a lot to learn from this trio. From the description of the event:

When Toyota began to stumble in the late summer and fall of 2009 because of serious safety problems, the world gasped. And understandably so. Faulty gas pedals and brake systems were the last things anyone expected from the world’s number one car maker. Indeed, the high standards for quality and safety that revolutionized auto manufacturing and that inspired many other industries, health care included, to learn from Toyota, were viewed as indelible. Not any more. That’s probably a good thing in the long run, say those who’ve followed the company over the years; it’s an unfortunate turn of events, but an important wake-up call that anyone committed to sustaining gains over the long run can and must learn from.

John Toussaint, Gary Kaplan, and Steven Spear are some of this country’s top students, teachers, and implementers of Toyota methods as they apply to health care. They’re assembling on the next WIHI to share their analysis and wisdom about why it’s critical to “keep your eyes on the road” of improvement and not succumb to a lot of distractions and the latest shiny idea or ambition. The trio is confident that Toyota will work its way out of the current situation and restore its trust with consumers. But where in your own health care organization are there early warning signs of arrogance and loss of respect and humility towards patients and staff in hopes of workarounds and easy gains?

You can click here to register.

Also, don’t forget today’s LEI webinar featuring Eric Ries talking about “Lessons Learned from Lean Startups.”


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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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