By February 15, 2010 1 Comments Read More →

Everyone Deserves to do Quality Work – From Kitchen Nightmare to Career

A new season of Gordon Ramsay’s “Kitchen Nightmares” show has started on Fox. This show is still my favorite “business” show on TV, as there are often many important lessons about management, quality, and leadership. The episode about the “Hot Potato Cafe” in Philadelphia is no exception.

People who started a restaurant who thought it would be “fun” and they had no idea what they were doing. As you see on this show, just because you CAN open a restaurant doesn’t mean that you SHOULD. Restaurants seem so easy to people, but it’s a really tough business and it’s easy to fail — the owners had gotten into debt to the tune of $250,000 — they had basically lost their life savings.

21-year old niece was forced into taking the role of chef, with no training and no support. Since it was clear the women who ran the place had no passion (which led to Chef Ramsay walking out on them at one point, since they didn’t care), the chef put on this defensive attitude of “I don’t really care about cooking.”

It turns out that seemed like a defense mechanism. When you’re not allowed to do quality work, it’s easy to fall back on “I don’t care” as a way of coping.

When Chef Ramsay hired a chef to be a mentor and instructor, the young woman cried, she was so happy to finally get some training.

She said, very emotionally:<

“I finally got somebody that cares, somebody that’s going to help me out. I can finally do something, I can learn, I can learn how to do this, and do it right. It’s a great feeling.”

Video of that portion is below for U.S. readers:

Wow. Just wow. What an incredibly powerful moment. Everybody deserves the chance to do quality work. It seems like this young chef may finally have the inspiration to make a career out of cooking. And the end, she says, “This is a career that I want. I love this place, there’s no place else I want to be.” I hope she does well.

Here is a nice blog post on Gordon Ramsay being a lean change agent.


Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.


Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

Related Posts Plugin for WordPress, Blogger...
Please consider leaving a comment or sharing this post via social media.

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

Posted in: Blog
Tags: , ,

1 Comment on "Everyone Deserves to do Quality Work – From Kitchen Nightmare to Career"

Trackback | Comments RSS Feed

  1. Andy Wagner says:

    I don’t think you’d hold the same opinion of Ramsey if you watched him in “Hell’s Kitchen”. He’s got a decidedly less positive leadership style in his own kitchens, at least “as seen on TV”. It’s hard to tell how much of it is just in front of the cameras.

Post a Comment

CommentLuv badge