Comments on: A Pop-Culture “PDCA” Cycle? http://www.leanblog.org/2010/01/a-pop-culture-pdca-cycle/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 15:26:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: A Pop-Culture PDCA Cycle? « Neovista Newsfeed http://www.leanblog.org/2010/01/a-pop-culture-pdca-cycle/#comment-7243 A Pop-Culture PDCA Cycle? « Neovista Newsfeed Wed, 03 Feb 2010 12:11:24 +0000 http://www.leanblog.org/?p=4482#comment-7243 [...] Check out Mark’s post here. [...] [...] Check out Mark’s post here. [...]

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]]> By: Jeff Fuchs http://www.leanblog.org/2010/01/a-pop-culture-pdca-cycle/#comment-6817 Jeff Fuchs Fri, 15 Jan 2010 16:54:51 +0000 http://www.leanblog.org/?p=4482#comment-6817 I appreciate your mapping this whole affair into a PDCA cycle, Mark. (I agree, by the way: How important was all this, really, compared to other news that really affects people in the world? Is this footnote or front page, folks?) If this were a proper implementation of PDCA in a true lean organization, the failure would have prompted an examination of why the experiment failed. They clearly had a hypothesis that this would be a successful business move and that hypothesis was clearly wrong. What was the root cause, and how do you prevent recurrence? Why was the hypothesis or the execution of the experiment flawed? Poor marketing or test group data? Selective interpretation of the data? Groupthink? Leadership hubris? If this step is not conducted correctly, NBC will not have fixed a potentially systemic flaw. Just fire Jeff Zucker or the very persuasive speaker in that scheduling brainstorming session and everything's cool? How do you keep their replacements' egos in check or proof test the next zany idea without killing it? Seems true PDCA is AWOL at NBC. Zucker will be the new gaffer on a Ukranian public access channel and nobody at NBC will ever, ever, EVER screw with Leno or his time slot. Problem solved! .-= Jeff Fuchs´s last blog ..News Feed Update for 30 December 2009 =-. I appreciate your mapping this whole affair into a PDCA cycle, Mark. (I agree, by the way: How important was all this, really, compared to other news that really affects people in the world? Is this footnote or front page, folks?)

If this were a proper implementation of PDCA in a true lean organization, the failure would have prompted an examination of why the experiment failed. They clearly had a hypothesis that this would be a successful business move and that hypothesis was clearly wrong. What was the root cause, and how do you prevent recurrence? Why was the hypothesis or the execution of the experiment flawed? Poor marketing or test group data? Selective interpretation of the data? Groupthink? Leadership hubris?

If this step is not conducted correctly, NBC will not have fixed a potentially systemic flaw. Just fire Jeff Zucker or the very persuasive speaker in that scheduling brainstorming session and everything’s cool? How do you keep their replacements’ egos in check or proof test the next zany idea without killing it?

Seems true PDCA is AWOL at NBC. Zucker will be the new gaffer on a Ukranian public access channel and nobody at NBC will ever, ever, EVER screw with Leno or his time slot. Problem solved!
.-= Jeff Fuchs´s last blog ..News Feed Update for 30 December 2009 =-.

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]]> By: Debbie http://www.leanblog.org/2010/01/a-pop-culture-pdca-cycle/#comment-6700 Debbie Tue, 12 Jan 2010 13:34:25 +0000 http://www.leanblog.org/?p=4482#comment-6700 Using the PDCA model sends a message that "it's just business" and I pat them on the back for that. The fact that it was "breaking news" is very odd. I wonder "breaking important news" to whom? Thanks for your posts; keep up the information flow and have a great week. Debbie Using the PDCA model sends a message that “it’s just business” and I pat them on the back for that. The fact that it was “breaking news” is very odd. I wonder “breaking important news” to whom?

Thanks for your posts; keep up the information flow and have a great week.

Debbie

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]]> By: jamie flinchbaugh http://www.leanblog.org/2010/01/a-pop-culture-pdca-cycle/#comment-6667 jamie flinchbaugh Mon, 11 Jan 2010 10:48:02 +0000 http://www.leanblog.org/?p=4482#comment-6667 I wouldn't call it pop culture, because this is a real business with real revenue and this is a genuine market PDCA. I give them a huge amount of credit. Everyone in the world will know you screwed up, so to speak. I think the easy thing to do is tell yourself it needs more time and just stick your head in the sand to ignore the problem. But they are willing to make the change. I'm totally speculating here, which I really hate to do, but I wonder: did they set a deadline on when they could come back and evaluate the decision? I assume they did not. But this can be a real problem. What if some people thought that it would take a year for the changes to really catch on. The famous creation of the Marlboro Man that helped drive Marlboro to the top (sorry, not promoting smoking here) took 18 months before they really saw progress. They almost pulled the plug after one year. If they had, the benefits would have been lost. I assume (again, hate to assume here) that someone just decided "it's been long enough." I assume it was likely someone that didn't have much vested in the original decision. So the lesson for folks: define your Check point as both measurable (how will you know) and time-bound (when will you check). Sometimes checking too early will give you false results. Jamie Flinchbaugh www.jamieflinchbaugh.com I wouldn’t call it pop culture, because this is a real business with real revenue and this is a genuine market PDCA.

I give them a huge amount of credit. Everyone in the world will know you screwed up, so to speak. I think the easy thing to do is tell yourself it needs more time and just stick your head in the sand to ignore the problem. But they are willing to make the change.

I’m totally speculating here, which I really hate to do, but I wonder: did they set a deadline on when they could come back and evaluate the decision? I assume they did not. But this can be a real problem. What if some people thought that it would take a year for the changes to really catch on. The famous creation of the Marlboro Man that helped drive Marlboro to the top (sorry, not promoting smoking here) took 18 months before they really saw progress. They almost pulled the plug after one year. If they had, the benefits would have been lost. I assume (again, hate to assume here) that someone just decided “it’s been long enough.” I assume it was likely someone that didn’t have much vested in the original decision.

So the lesson for folks: define your Check point as both measurable (how will you know) and time-bound (when will you check). Sometimes checking too early will give you false results.

Jamie Flinchbaugh
http://www.jamieflinchbaugh.com

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