Comments on: Guest Post: Communication Tips for Lean Leaders http://www.leanblog.org/2009/12/guest-post-communication-tips-for-lean-leaders/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Fri, 10 Feb 2012 10:01:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Communication Tips for Lean Leaders « Neovista Newsfeed http://www.leanblog.org/2009/12/guest-post-communication-tips-for-lean-leaders/#comment-7244 Communication Tips for Lean Leaders « Neovista Newsfeed Wed, 03 Feb 2010 12:14:00 +0000 http://www.leanblog.org/?p=4143#comment-7244 [...] Check out the post here. [...] [...] Check out the post here. [...]

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]]> By: MCP http://www.leanblog.org/2009/12/guest-post-communication-tips-for-lean-leaders/#comment-6218 MCP Mon, 04 Jan 2010 03:49:57 +0000 http://www.leanblog.org/?p=4143#comment-6218 Great article, Liz. By using best practices in employee communication on the day-to-day training, maintenance and operational improvement you will typically save or reduce costs. Therefore, sustainability can then only achieved by ongoing employee communication training, and more importantly the engagement of all your staff. Great article, Liz. By using best practices in employee communication on the day-to-day training, maintenance and operational improvement you will typically save or reduce costs. Therefore, sustainability can then only achieved by ongoing employee communication training, and more importantly the engagement of all your staff.

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]]> By: Liz Guthridge http://www.leanblog.org/2009/12/guest-post-communication-tips-for-lean-leaders/#comment-6094 Liz Guthridge Tue, 29 Dec 2009 18:55:45 +0000 http://www.leanblog.org/?p=4143#comment-6094 Agree, Andrew! In fact, Tony Simons, author of The Integrity Dividend, says leaders should "talk their walk." That's more powerful and believeable than the more common phrase "walking your talk," as actions are louder than words. (By the way, Tony and I wrote an article together on "How to help your leaders be credible in incredible times." You can read it at: http://www.connectconsultinggroup.com/tools.html) Agree, Andrew! In fact, Tony Simons, author of The Integrity Dividend, says leaders should “talk their walk.” That’s more powerful and believeable than the more common phrase “walking your talk,” as actions are louder than words. (By the way, Tony and I wrote an article together on “How to help your leaders be credible in incredible times.” You can read it at: http://www.connectconsultinggroup.com/tools.html)

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]]> By: Andrew Bishop http://www.leanblog.org/2009/12/guest-post-communication-tips-for-lean-leaders/#comment-6093 Andrew Bishop Tue, 29 Dec 2009 18:44:48 +0000 http://www.leanblog.org/?p=4143#comment-6093 Just like "speaking truth to power" is good advice from the Quakers, so is communication through action. We communicate through teaching and action in the workplace as much as through words. This is where change in culture comes from. Outstanding verbal communication helps to focus, clarify, express intentions, etc., but leadership in action is the most powerful medium. Just like “speaking truth to power” is good advice from the Quakers, so is communication through action. We communicate through teaching and action in the workplace as much as through words. This is where change in culture comes from. Outstanding verbal communication helps to focus, clarify, express intentions, etc., but leadership in action is the most powerful medium.

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]]> By: Liz Guthridge http://www.leanblog.org/2009/12/guest-post-communication-tips-for-lean-leaders/#comment-6090 Liz Guthridge Tue, 29 Dec 2009 18:01:55 +0000 http://www.leanblog.org/?p=4143#comment-6090 Terrific advice, Jamie. I want to reinforce your point #3 about frequency. A good rule of thumb is to deliver an important message at least five times (in different ways) to ensure people receive it and it sinks in. Another way to think about it, which I learned from an advisor to a CEO: Just when you're so sick of talking about a topic that you feel like you're going to vomit, people are starting to hear you and understand what you're saying. So smile, keep talking, and be sure to listen too. Terrific advice, Jamie. I want to reinforce your point #3 about frequency. A good rule of thumb is to deliver an important message at least five times (in different ways) to ensure people receive it and it sinks in. Another way to think about it, which I learned from an advisor to a CEO: Just when you’re so sick of talking about a topic that you feel like you’re going to vomit, people are starting to hear you and understand what you’re saying. So smile, keep talking, and be sure to listen too.

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]]> By: Jamie Flinchbaugh http://www.leanblog.org/2009/12/guest-post-communication-tips-for-lean-leaders/#comment-6071 Jamie Flinchbaugh Tue, 29 Dec 2009 11:00:48 +0000 http://www.leanblog.org/?p=4143#comment-6071 Great post Liz. I think communication professionals should have a more active role in lean efforts. Not many organizations have such resources. But when they do, I'm amazed at how many "lean communications committees" will be formed that don't include them. I usually tell people there are three most important things to consider when working on their communication strategy for lean. 1. Use informal versus formal. Similar to your face-to-face point, we put more weight into the hallway conversations that we have than the email blasts that go out, yet put zero effort into planning the informal communications. 2. Why is more important than what and how. There are many ways to get across the what and the how. But the why is often missed but will often come from outside the coaching conversation and training sessions. 3. Frequency - very few messages really sink in after hearing it just once. Be consistent and deliver your key message over a period of time. Thanks for sharing your thoughts as a communication professional. Great post Liz. I think communication professionals should have a more active role in lean efforts. Not many organizations have such resources. But when they do, I’m amazed at how many “lean communications committees” will be formed that don’t include them.

I usually tell people there are three most important things to consider when working on their communication strategy for lean.

1. Use informal versus formal. Similar to your face-to-face point, we put more weight into the hallway conversations that we have than the email blasts that go out, yet put zero effort into planning the informal communications.

2. Why is more important than what and how. There are many ways to get across the what and the how. But the why is often missed but will often come from outside the coaching conversation and training sessions.

3. Frequency – very few messages really sink in after hearing it just once. Be consistent and deliver your key message over a period of time.

Thanks for sharing your thoughts as a communication professional.

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