Funny "The Office" Clip on Morale and Rewards

Funny clip from The Office this week, watch through the end for the list of “awesome” workplaces where Andy saw Employee of the Month programs.

Dr. Deming would have, of course, called these programs a “lottery” that do nothing that destroy morale by trying to create individual competition and rewards in the place of cooperation and customer focus. Funny clip, though.

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About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.