Funny "The Office" Clip on Morale and Rewards

Funny clip from The Office this week, watch through the end for the list of “awesome” workplaces where Andy saw Employee of the Month programs.

Dr. Deming would have, of course, called these programs a “lottery” that do nothing that destroy morale by trying to create individual competition and rewards in the place of cooperation and customer focus. Funny clip, though.


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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