Comments on: Lean Materials Management Improves Hospital Service, Bottom Line http://www.leanblog.org/2009/11/lean-materials-management-improves/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Fri, 10 Feb 2012 10:01:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dale Hershfield http://www.leanblog.org/2009/11/lean-materials-management-improves/#comment-5771 Dale Hershfield Thu, 12 Nov 2009 15:32:11 +0000 http://leanblog.bigbigdesign.net/2009/11/lean-materials-management-improves-hospital-service-bottom-line/#comment-5771 I agree. This is a very good article. A comment regarding benchmarking: Mark, you recommend that folks compare themselves against a perfect process instead of against a benchmark organization. Outside of health care, benchmarking (with high performing organizations) is fairly common and, in my experience, beneficial. Within the health care sector, there seem to be more challenges with using benchmarking. Now, I am always skeptical when people compare their performance just to themselves. The risk, of course, is closed-minded introspection. I would be interested in other reader's experience with benchmarking in health care--perhaps from members of the Healthcare Value Leaders Network. I agree. This is a very good article. A comment regarding benchmarking: Mark, you recommend that folks compare themselves against a perfect process instead of against a benchmark organization. Outside of health care, benchmarking (with high performing organizations) is fairly common and, in my experience, beneficial. Within the health care sector, there seem to be more challenges with using benchmarking. Now, I am always skeptical when people compare their performance just to themselves. The risk, of course, is closed-minded introspection. I would be interested in other reader's experience with benchmarking in health care–perhaps from members of the Healthcare Value Leaders Network.

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