Comments on: Hospitals Saving Millions with Staff Suggestions http://www.leanblog.org/2009/11/hospitals-saving-millions-with-staff-suggestions/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Fri, 10 Feb 2012 10:01:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Hospitals Saving Millions with Staff Suggestions — Lean Blog « renalgate http://www.leanblog.org/2009/11/hospitals-saving-millions-with-staff-suggestions/#comment-26094 Hospitals Saving Millions with Staff Suggestions — Lean Blog « renalgate Sun, 25 Sep 2011 09:18:35 +0000 http://templean5.wordpress.com/2009/11/30/hospitals-saving-millions-with-staff-suggestions#comment-26094 [...] Hospitals Saving Millions with Staff Suggestions — Lean Blog. [...] [...] Hospitals Saving Millions with Staff Suggestions — Lean Blog. [...]

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]]> By: Mark Graban http://www.leanblog.org/2009/11/hospitals-saving-millions-with-staff-suggestions/#comment-20743 Mark Graban Sat, 21 May 2011 18:11:00 +0000 http://templean5.wordpress.com/2009/11/30/hospitals-saving-millions-with-staff-suggestions#comment-20743 Revisiting this article, I wish the Newton hospital hadn't called their program "Show Me the Money!" or at least I would call a kaizen or ideas program that. You're not going really inspire people with cost cutting or cost savings. Kaizen is often oriented around "Make Your Job Easier!" which reduces frustration, improves patient care, and ends up with bottom line savings to the hospital. But as the 3rd comment said, you can't always (nor should you always) calculate ROI for each and every improvement. Revisiting this article, I wish the Newton hospital hadn’t called their program “Show Me the Money!” or at least I would call a kaizen or ideas program that.

You’re not going really inspire people with cost cutting or cost savings. Kaizen is often oriented around “Make Your Job Easier!” which reduces frustration, improves patient care, and ends up with bottom line savings to the hospital. But as the 3rd comment said, you can’t always (nor should you always) calculate ROI for each and every improvement.

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]]> By: Anonymous http://www.leanblog.org/2009/11/hospitals-saving-millions-with-staff-suggestions/#comment-5845 Anonymous Tue, 01 Dec 2009 03:41:57 +0000 http://templean5.wordpress.com/2009/11/30/hospitals-saving-millions-with-staff-suggestions#comment-5845 The novelty of idea programs in health care may demonstrate how insincere health care leadership is at improvement and employee engagement.Does anyone know the last time there was a presentation at an ACHE conference on idea programs? On the other hand, it probably is easier to hire consultants than implement an idea program. The novelty of idea programs in health care may demonstrate how insincere health care leadership is at improvement and employee engagement.Does anyone know the last time there was a presentation at an ACHE conference on idea programs? On the other hand, it probably is easier to hire consultants than implement an idea program.

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]]> By: Anonymous http://www.leanblog.org/2009/11/hospitals-saving-millions-with-staff-suggestions/#comment-5844 Anonymous Mon, 30 Nov 2009 18:39:38 +0000 http://templean5.wordpress.com/2009/11/30/hospitals-saving-millions-with-staff-suggestions#comment-5844 My hospital is about 6 months into our idea program and has generated about 1000 ideas or .5 for every employee. We have intentionally not put any effort into quantifying our cost savings. Our objective is to enable the frontline staff to learn to fix their own issues. Initially they ideas were focused on improving the work environment, but more and more ideas are focused in improving the patient experience. It has been very popular with staff with minimal effort from managers. Our goal for next year is 5000 ideas. Many small streams make a mighty river. My hospital is about 6 months into our idea program and has generated about 1000 ideas or .5 for every employee. We have intentionally not put any effort into quantifying our cost savings. Our objective is to enable the frontline staff to learn to fix their own issues. Initially they ideas were focused on improving the work environment, but more and more ideas are focused in improving the patient experience. It has been very popular with staff with minimal effort from managers. Our goal for next year is 5000 ideas. Many small streams make a mighty river.

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]]> By: Jamie Flinchbaugh http://www.leanblog.org/2009/11/hospitals-saving-millions-with-staff-suggestions/#comment-5842 Jamie Flinchbaugh Mon, 30 Nov 2009 18:16:45 +0000 http://templean5.wordpress.com/2009/11/30/hospitals-saving-millions-with-staff-suggestions#comment-5842 Great post Mark. I think one of the things that makes the application of this more effective in hospitals is that the work and knowledge is more distributed. There are more specialities. Because of this, you must rely on more on the knowledge of those out in the process. Of course, looking for suggestions is one thing. Building the right systems to do so is also critical. There is a right way and a wrong way. I tried to explain a bit of the difference here: http://www.assemblymag.com/CDA/Articles/Column/BNP_GUID_9-5-2006_A_10000000000000193066 Jamie Flinchbaugh www.jamieflinchbaugh.com Great post Mark. I think one of the things that makes the application of this more effective in hospitals is that the work and knowledge is more distributed. There are more specialities. Because of this, you must rely on more on the knowledge of those out in the process. Of course, looking for suggestions is one thing. Building the right systems to do so is also critical. There is a right way and a wrong way. I tried to explain a bit of the difference here: http://www.assemblymag.com/CDA/Articles/Column/BNP_GUID_9-5-2006_A_10000000000000193066

Jamie Flinchbaugh
http://www.jamieflinchbaugh.com

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]]> By: Anonymous http://www.leanblog.org/2009/11/hospitals-saving-millions-with-staff-suggestions/#comment-5843 Anonymous Mon, 30 Nov 2009 15:37:56 +0000 http://templean5.wordpress.com/2009/11/30/hospitals-saving-millions-with-staff-suggestions#comment-5843 I wonder if it's any coincidence that the 2nd hospital is near a Toyota plant?If they think they've overturned every rock and are done with just 200 suggestions, they don't understand kaizen yet! They need to keep pushing, every day, not beat their chests that they are done. I wonder if it's any coincidence that the 2nd hospital is near a Toyota plant?If they think they've overturned every rock and are done with just 200 suggestions, they don't understand kaizen yet! They need to keep pushing, every day, not beat their chests that they are done.

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