Comments on: Bad News not Flowing Either Direction at GM? http://www.leanblog.org/2009/07/bad-news-not-flowing-either-direction/ Mark Graban's leanblog.org, Lean Manufacturing, Lean Healthcare, Toyota Production System Sun, 05 Sep 2010 23:26:01 +0000 hourly 1 http://wordpress.org/?v=abc By: Andy Wagner http://www.leanblog.org/2009/07/bad-news-not-flowing-either-direction/#comment-5151 Andy Wagner Tue, 07 Jul 2009 01:41:31 +0000 http://leanblog.bigbigdesign.net/2009/07/bad-news-not-flowing-either-direction-at-gm/#comment-5151 Mark,<br />You get what you measure.<br />I have no doubt that GM has some very capable people at all levels of the organization, but fundamentally, if you're putting those great people in pursuit of the wrong goals, you're perpetuating waste.<br />I recently vented to a more experienced colleague about the complexities and inefficiencies of one of our metrics. After my rant, he said simple: "Yeah, I agree. Are you done?"<br />In a large organization, at a relatively low level, there was no question of doing anything about it.<br />We moved on, wasting more energy attempting to make sense of the nonsensical. Mark,
You get what you measure.
I have no doubt that GM has some very capable people at all levels of the organization, but fundamentally, if you're putting those great people in pursuit of the wrong goals, you're perpetuating waste.
I recently vented to a more experienced colleague about the complexities and inefficiencies of one of our metrics. After my rant, he said simple: "Yeah, I agree. Are you done?"
In a large organization, at a relatively low level, there was no question of doing anything about it.
We moved on, wasting more energy attempting to make sense of the nonsensical.

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]]> By: David http://www.leanblog.org/2009/07/bad-news-not-flowing-either-direction/#comment-5139 David Wed, 01 Jul 2009 13:43:39 +0000 http://leanblog.bigbigdesign.net/2009/07/bad-news-not-flowing-either-direction-at-gm/#comment-5139 If GM had been a well-managed company, it wouldn't hparticularly matter what Bob Lutz thought of any given car. What would matter is what the product line manager responsible for the car thought of it, because he would have been the one with the greatest stake in it and with the decision-making authority to do something about it. If GM had been a well-managed company, it wouldn't hparticularly matter what Bob Lutz thought of any given car. What would matter is what the product line manager responsible for the car thought of it, because he would have been the one with the greatest stake in it and with the decision-making authority to do something about it.

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