Norman Bodek’s newly redesigned website at PCSPress.com has a nice personal introductory video that he’s made an embedded into the site. Stay tuned here for some upcoming Video Podcasts that I’ve recorded with Norman about his story.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.