Washington "Natinals" Error

D.C. Sports Bog – Nationals Uniform Fail

OK, Monday = sports day on the Lean Blog, apparently. I’ll get it out of my system today and get back to more traditional industries soon…

This is a pretty systemic error when EVERY player on the Washington Nationals baseball team has their team name misspelled on the front of their uniform (click on the link above for a photo).

Just now, I heard Tony Kornheiser from ESPN’s “Pardon the Interruption” give the typical traditional management response that somebody MUST be fired as a result of this. Somebody must be blamed!!!

Is it embarrassing? Yes? Should the Nationals figure out what happened and how to prevent it from happening again? Yes. Does firing someone help? Does it undo the problem? It’s an egregious error. But what’s the proper response?

How would you handle this? Hire more inspectors to make sure the uniforms are correct before the players take the field? What thoughts do you have here? How would you handle it if you were President of the team?

Where is the balance between “holding someone accountable” and taking actions that really improve the system?

For more, visit the outstanding “Uni Watch” blog, which among other things, documents other examples of errors like this (usually an individual player, not the whole team).

Subscribe via RSS | Lean Blog Main Page | Podcast | Twitter @MarkGraban

Please check out my main blog page at www.leanblog.org

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author’s copyright.


Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.


Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

Related Posts Plugin for WordPress, Blogger...
Please consider leaving a comment or sharing this post via social media.

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

Posted in: Uncategorized
Tags: , ,

2 Comments on "Washington "Natinals" Error"

Trackback | Comments RSS Feed

  1. Liz Guthridge, The LEAN Communicator says:

    What’s going on? This is second case in a month in which I’ve discovered employees aren’t able to spell their employers’ name. (A marketing professor from Northwestern misspelled the university’s name on the title page of his presentation.)

    My rule of thumb has always been that the larger the type the more difficult it is to spot the spelling error. So it’s important to have someone checking.

    But to fire anyone? I don’t think so. This is embarrassing, but it’s not hurting anyone or anything. You just make sure it doesn’t happen again.

  2. Mark Graban says:

    That’s really embarrassing to me, as a Northwestern alum (or Nrthwesturn??) :-)

Post a Comment

CommentLuv badge