By January 19, 2009 2 Comments Read More →

Sunday’s Dilbert: Left & Right Hand Dysfunction

Jan 18, 2009 Dilbert Cartoon

Sunday’s edition struck a chord with me, the waste illustrated…. how the left hand of an organization often doesn’t know what the right hand is doing…

Do you have similar real-world examples?

 



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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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2 Comments on "Sunday’s Dilbert: Left & Right Hand Dysfunction"

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  1. Maciek says:

    A meat processing plant I worked for had a product made from a whole turkey breast. The spec was based on a certain size of turkey breast, and developed to put a certain number in each box. As the supplier began to change with market forces to growing a larger turkey, the same number would no longer fit in the box. They began to trim the breasts to reduce their size to meet the old spec, rather than changing the spec to the new size breasts. When this was pointed out, it turned out that changing the spec was a win-win for everyone. Less waste, no trimming, and the customer liked it better too.

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