By December 23, 2008 2 Comments Read More →

"Overproduction" of Snail Mail

Snail mail is definitely not a “level loaded” process during the year, this is a peak time.

You can tell that by the overstuffed USPS box I attempted to use yesterday (to mail something for work, not nearly-belated Christmas cards. I guess it’s not practical to size your mailbox for the peak day. Emptying the box twice a day would be an operational option, but the Postal Service doesn’t have the financial means to do so right now?

Happy Holidays!

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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2 Comments on ""Overproduction" of Snail Mail"

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  1. Bob Graban says:

    My local post office has a double-wide drop box in the parking lot. I have seen it overstuffed on numerous occasions, not only during the Christmas season.

    I believe it is emptied only 2 (or perhaps 3) times a day, even though it is right at the post office. At times, I have been trusting – if the mail piece isn’t too important – and just added it to the overflow (there are huge penalties if someone chooses to tamper with the U.S. mail). I know, I should have been less lazy and walked inside.

    But if they were more customer focused, they would get a bigger box or empty it more often.

  2. Mark Graban says:

    This was not at a post office, I should add… a shopping center parking lot. It’s harder and harder to find these blue drop boxes anymore.

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