Snail mail is definitely not a “level loaded” process during the year, this is a peak time.
You can tell that by the overstuffed USPS box I attempted to use yesterday (to mail something for work, not nearly-belated Christmas cards. I guess it’s not practical to size your mailbox for the peak day. Emptying the box twice a day would be an operational option, but the Postal Service doesn’t have the financial means to do so right now?
Happy Holidays!
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About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.
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{ 2 comments… read them below or add one }
My local post office has a double-wide drop box in the parking lot. I have seen it overstuffed on numerous occasions, not only during the Christmas season.
I believe it is emptied only 2 (or perhaps 3) times a day, even though it is right at the post office. At times, I have been trusting – if the mail piece isn’t too important – and just added it to the overflow (there are huge penalties if someone chooses to tamper with the U.S. mail). I know, I should have been less lazy and walked inside.
But if they were more customer focused, they would get a bigger box or empty it more often.
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This was not at a post office, I should add… a shopping center parking lot. It’s harder and harder to find these blue drop boxes anymore.
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