Comments on: The 20 Things a Supervisor Should Not Say http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 22:59:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark Graban http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4024 Mark Graban Sun, 28 Sep 2008 13:07:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4024 Great question Ralf. Let's compile a list in the comments here or a separate blog post. Great question Ralf. Let’s compile a list in the comments here or a separate blog post.

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]]> By: Ralf Lippold http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4023 Ralf Lippold Sun, 28 Sep 2008 10:31:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4023 What are the twenty expressions a supervisor SHOULD say?<br/><br/>Cheers,<br/><br/>Ralf What are the twenty expressions a supervisor SHOULD say?

Cheers,

Ralf

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]]> By: Bryan http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4016 Bryan Thu, 25 Sep 2008 09:16:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4016 This is a great book, which I negotiated with a used book store for about $100 after nearly two years of searching. Yes, years. I know, crazy and the online pricing model is infuriating, but well worth it as evidenced by the excerpt in this post. If you can't wait for a 2nd edition, negotiate if you can find it.<br/><br/>An alternative: you can get a similar read and the nitty gritty implementation details through the other unknown Productivity Press Series, Kaizen Teian I, Kaizen Teian II and The Improvment Engine.<br/><br/>These are what I would call a formal suggestion system, not necessarily the same thing as Norm's "Quick and Easy Kaizen". <br/><br/>These programs detailed in this three volume series are the same as those described in 40 Years, 20 Million Ideas.<br/><br/>Highly recommended and hope Enna can republish. I think this will be a problem though, but one that can be overcome. For example, I would be curious to see how the author and/or Toyota would add/revise/update this book, nearly 20 years after it's 1st edition. Will the second edition be renamed 60 Years, 40 Million Ideas? This is a great book, which I negotiated with a used book store for about $100 after nearly two years of searching. Yes, years. I know, crazy and the online pricing model is infuriating, but well worth it as evidenced by the excerpt in this post. If you can’t wait for a 2nd edition, negotiate if you can find it.

An alternative: you can get a similar read and the nitty gritty implementation details through the other unknown Productivity Press Series, Kaizen Teian I, Kaizen Teian II and The Improvment Engine.

These are what I would call a formal suggestion system, not necessarily the same thing as Norm’s “Quick and Easy Kaizen”.

These programs detailed in this three volume series are the same as those described in 40 Years, 20 Million Ideas.

Highly recommended and hope Enna can republish. I think this will be a problem though, but one that can be overcome. For example, I would be curious to see how the author and/or Toyota would add/revise/update this book, nearly 20 years after it’s 1st edition. Will the second edition be renamed 60 Years, 40 Million Ideas?

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]]> By: Mark Graban http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4008 Mark Graban Mon, 22 Sep 2008 14:58:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4008 Norman says "Good idea, I will find out how to reprint it." Norman says “Good idea, I will find out how to reprint it.”

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]]> By: Ralf Lippold http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4007 Ralf Lippold Mon, 22 Sep 2008 14:31:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4007 Mark - Thanks a lot.<br/><br/>Ralf Mark – Thanks a lot.

Ralf

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]]> By: Mark Graban http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4006 Mark Graban Mon, 22 Sep 2008 14:28:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4006 Ralf - I will check with Norman and the people at Productivity Press (which Norman no longer owns/runs) to see who owns the rights.<br/><br/>Mark Ralf – I will check with Norman and the people at Productivity Press (which Norman no longer owns/runs) to see who owns the rights.

Mark

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]]> By: Ralf Lippold http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4005 Ralf Lippold Mon, 22 Sep 2008 14:25:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4005 Mark,<br/><br/>Thanks for that info, especially on the book.<br/><br/>Each statement is holding something back from the sender's mind that would make a difference!<br/><br/>Take No. 3: I tried to do that before, and back then the reasons had been ..... What do you think, any ideas?<br/><br/>No. 17: Your suggestion is good, but as I see it the company can't afford it. Or is there another no-invest way?<br/><br/>Isn't it possible to republish it, as there seems to be demand (see the price)?<br/><br/>What do you and the others think?<br/><br/>Cheers,<br/><br/>Ralf Mark,

Thanks for that info, especially on the book.

Each statement is holding something back from the sender’s mind that would make a difference!

Take No. 3: I tried to do that before, and back then the reasons had been ….. What do you think, any ideas?

No. 17: Your suggestion is good, but as I see it the company can’t afford it. Or is there another no-invest way?

Isn’t it possible to republish it, as there seems to be demand (see the price)?

What do you and the others think?

Cheers,

Ralf

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]]> By: Anonymous http://www.leanblog.org/2008/09/20-things-supervisor-should-not-say/#comment-4004 Anonymous Mon, 22 Sep 2008 14:05:00 +0000 http://leanblog.bigbigdesign.net/2008/09/the-20-things-a-supervisor-should-not-say/#comment-4004 I don't have a real problem with #16, other than replace the word "You" with "We". And then add a follow-on statement: "Let's take a look at it together." After all, it's all about understanding the situation, isn't it? I don’t have a real problem with #16, other than replace the word “You” with “We”. And then add a follow-on statement: “Let’s take a look at it together.” After all, it’s all about understanding the situation, isn’t it?

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