Comments on: The USPS Should Error Proof This http://www.leanblog.org/2008/06/usps-should-error-proof-this/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 22:59:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark Graban http://www.leanblog.org/2008/06/usps-should-error-proof-this/#comment-12164 Mark Graban Wed, 11 Aug 2010 14:56:39 +0000 http://leanblog.bigbigdesign.net/2008/06/the-usps-should-error-proof-this/#comment-12164 No, Juan, I don't think it's that simple. If the USPS tests show that it's very common for pieces of mail to get stuck, how can you blame the individual carriers for not getting everything? If the USPS has strict productivity standards (I'm guessing) that force the carriers to rush and be in a hurry, maybe they can't take time to check for stuck mail? I think there's a more systemic fix than just trying to fire people. No, Juan, I don’t think it’s that simple. If the USPS tests show that it’s very common for pieces of mail to get stuck, how can you blame the individual carriers for not getting everything? If the USPS has strict productivity standards (I’m guessing) that force the carriers to rush and be in a hurry, maybe they can’t take time to check for stuck mail?

I think there’s a more systemic fix than just trying to fire people.

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]]> By: Juan http://www.leanblog.org/2008/06/usps-should-error-proof-this/#comment-12162 Juan Wed, 11 Aug 2010 13:01:52 +0000 http://leanblog.bigbigdesign.net/2008/06/the-usps-should-error-proof-this/#comment-12162 Why do you think these people are getting the ax? They believe in their mind since they work for USPS org they do not need to serve or perform, they just need to get the ticket (be employed). That's why it is so easy for anybody else to win over them (UPS, FedEx, etc), all you need to do is to deliver! Why do you think these people are getting the ax? They believe in their mind since they work for USPS org they do not need to serve or perform, they just need to get the ticket (be employed).
That’s why it is so easy for anybody else to win over them (UPS, FedEx, etc), all you need to do is to deliver!

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