WWTD? Think!

I heard an interesting quote a while back (and I can’t remember the source!). The speaker said something to the effect of:

“The more we try to copy Toyota, the less Toyota-like we are becoming.”

In my Lean career, I’ve heard so many stories of companies copying Toyota or doing something because they read it in a book. A friend recently told me the story of a company that implemented U-shaped assembly lines, “because that’s Lean.” When pressed for more of an explanation, he couldn’t get one.

My friend (who is very experienced with Lean from other companies) then explained to them how a U-shaped cell is particularly handy when a single operator is running multiple machines… but this company had stationary assembly employees (that weren’t balanced anywhere near Takt time).

That shape and layout might also be a benefit for a single supervisor to help a team that’s located inside the U, for improved communication, but this company’s supervisors were in meetings and their office most of the time. So what was the benefit? Why spend the money re-configuring the line?

When you copy, you’re more likely to miss the mark than you are if you actually think through situations yourself. That’s why Toyota execs like calling TPS the “Thinking Production System.” There’s no substitute for thinking, learning from experience, and PDCA… but too many companies want quick answers and copied solutions.

I always challenge my Lean client teams with a few ideas. First, quit asking “What does Lean say we should do about….?” Lean doesn’t say anything. Lean is a set of concepts and principles that we have to think through. I’ve often said, “A U-shaped layout is the best thing, unless it is not.” You have to think about it and consider different alternatives. What Would Toyota Do? Think!

Another thing I challenge them with is always being able to explain “why” we are doing something. “What problem are we solving?” should be the focus, not “What Lean tool are we implementing?”

There are no easy answers, just thinking, and Plan-Do-Check-Act. I guess that’s one reason why I never get bored with this stuff.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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3 Comments on "WWTD? Think!"

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  1. David says:

    Gen George Marshall: “No one every won a battle by frantically trying to remember what someone once did in some vaguely similar situation.”

    (approximate quote0

  2. Derek says:

    I would think you would want your kaizen teams to create “U” shaped cells for several reasons when starting off with a fresh location. First, it helps drive consistency of which everyone in the cell can help reduce the variation. Second, it increases communication. Third, it consumes less floor space. Fourth, it just plain looks different which gets people thinking differently, and out of the normal production box. Once a company gets to a point in their TPS life, then they could consider doing something different in order to continue to drive results.

  3. PederZen says:

    I agree with Mark. Quality of thinking is paramount.

    You need to make your thinking explicit in order to challenge the consistency: Logical consistency of arguments and consistency between thinking and observations.

    The point about making your thinking explicit is very central. If your thinking is not explicit it cannot be challenged and you cannot learn. It is essentially the same as saying that you need to know the “Why”.

    You must realize that your thinking is the first steps in the “supply chain”. You don’t just want end of line quality inspection (the action did not produce the desired result). You need to build indicators into your experiments (all changes!) that will give you a hint about the root cause (what premises in my argumentation does not seem to hold?).

    5S your thinking!

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