Economics & Finance business Articles – MLive.com

Here’s a nice article about our good friend Jamie Finchbaugh and his colleague Andy Carlino at the Lean Learning Center.

What strategies can help clients to use the principles learned to become successful?

Flinchbaugh: Leading the center’s philosophy is the idea that tools are largely ineffective unless they are supported by the proper foundation of lean guiding principles and rules to help an organization understand how things work together and why. We hope that the ultimate goal is creating better customer relationships. We want the lean concept to help clients apply rules and principles to help achieve greater customer satisfaction.

Carlino: Adults do not learn best by listening to a series of lectures. Adults learn though their own discovery, through experience combined with the right questions and through interaction with other adults, which is what our training is based on.

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