The linked article is a virtual “gemba walk” for those of you who have asked how and why Lean is helpful and necessary in a hospital environment.
When you read the description of a nurse’s day and activity, you’ll notice waste and workarounds galore.
With Lean, the focus in hospitals is reducing non-value-added activity and waste so that nurses and other caregivers can spend more time with patients, providing care and treatment. Not being able to find needed supplies — that takes nurses away from patients, delaying care and causing frustration. Missing medications, missing physician orders all create distractions, rework, and delays.
I’ve spent just a little time in the nursing gemba. I couldn’t imagine doing their job for a 12-hour shift… if you think factory work is grueling, follow a nurse around for 12 hours. It’s quite an eye opener.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.