In the Lean / Toyota Way mindset, we have the belief that we have to be open about our problems instead of hiding them, working around them, or covering them up. “No problems is a problem,” as the Toyota expression goes. Instead of blaming people, we’re supposed to look for systemic causes that can be prevented in the future.
But, do we have to be careful with being open about problems (and our role in them) if we’re not in a Toyota-like organization? This WSJ article says we might have to be cautious with this, as it gives examples of those who get ahead by never admitting they are wrong.
At work, some people just won’t admit to making a mistake. They have a gripping fear that it will indict their character, attract more work and invite future blame — not to mention ruin a perfect record of never having admitted to one before.
To excel at never admitting mistakes, you have to take care to burnish your unaccountability and sorrylessness. It helps, for example, to have a fall guy, someone who has responsibility for a project who is less known to your boss than you are. Also, any mistake made under time pressure can be blamed on a lack of time. Soon enough, you’ll combine elements, blaming the lack of time you had because of the sluggishness of the fall guy.
The article continues:
Flub artists sometimes get their just desserts. But in too many companies, nothing ever catches up with them. In fact, they seem to thrive, not in spite of their ability to avoid accountability but because of it.
The article compares two types of people:
In the business world and elsewhere, people either have a healthy belief in growth, whereby they expect to evolve their talents over time, or they possess a fixed mindset, whereby they believe their talents are innate traits that will carry them to the top.
So the Toyota method wants and encourages the latter, those who believe the grow and develop over time… what does your company value? What types of behavior does your company promote? The article gives a pretty disturbing example of some company cultures that reward “never apologizing,” suggesting that companies with the “fixed mindset” lead people to:
“wallow in your success and disown your failures rather than rectify them, which is what the growth-mindset people did.” Another study showed we can adopt a company’s “fixed mindset” culture faster than you can say, “Sheep.”
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