Smart or Dumb Machines?
Good article here about Donald Norman and his views on some of the poorly designed products and gadgets out there. One of the most influential books I’ve read is his classic, The Design of Everyday Things. If you’re looking to understand human psychology about how we interact with machines, it’s a great read.
It’s also very applicable in a Lean context, related to the design of equipment, interfaces, and visual controls. I ran into someone last week, at a hospital, who was a huge fan of the book and often related concepts in the book to things they were trying to do to improve patient safety. Any other fans of the book, or Norman’s other books here on the blog?