Smart or Dumb Machines?

Why Nobody Likes a Smart Machine – New York Times

Good article here about Donald Norman and his views on some of the poorly designed products and gadgets out there. One of the most influential books I’ve read is his classic, The Design of Everyday Things. If you’re looking to understand human psychology about how we interact with machines, it’s a great read.

It’s also very applicable in a Lean context, related to the design of equipment, interfaces, and visual controls. I ran into someone last week, at a hospital, who was a huge fan of the book and often related concepts in the book to things they were trying to do to improve patient safety. Any other fans of the book, or Norman’s other books here on the blog?

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

1 Comment

  1. C says

    Yes! Big fan of that book. It was required reading for a history of the computer class that I had in college. His principals of intuitive design are very applicable to lean from a standpoint of mistake proofing and reducing waste.

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