LeanBlog Podcast #32 – Norman Bodek in Japan

In his most recent Podcast interview, Norman made a comment that “ROI is killing America.” A listener posted a question about that and you can read Norman’s response here.

“Too often in America we want very fast ROI’s, which keeps us looking at this quarter. An example is Dana Corporation where every manager knew they were measured on ROI. Dana went bankrupt.”

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.