Here is the second of my “Lean Line” calls that came in last week. Here, a Lean Blog reader calls with a question about how a support organization (such as lean group) can measure their contribution to the organization beyond typical cost or quality metrics. You can use the player, below, to listen to his question.

If you have a question, either use the “comments” feature below, or feel free to leave an audio answer by calling the Lean Line at 817-776-LEAN. Likewise, if you have a question, feel free to call and leave a message. The line is my “Skype” number, so it is going to roll right into voice mail. My Skype ID is “mgraban.”

Here is my attempt at a response:

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.

Tagged as: Lean Line, Metrics, Reader Questions