By October 17, 2007 0 Comments Read More →

Updated: Reader Question on Metrics

Here is the second of my “Lean Line” calls that came in last week. Here, a Lean Blog reader calls with a question about how a support organization (such as lean group) can measure their contribution to the organization beyond typical cost or quality metrics. You can use the player, below, to listen to his question.

If you have a question, either use the “comments” feature below, or feel free to leave an audio answer by calling the Lean Line at 817-776-LEAN. Likewise, if you have a question, feel free to call and leave a message. The line is my “Skype” number, so it is going to roll right into voice mail. My Skype ID is “mgraban.”

Here is my attempt at a response:


Please check out my main blog page at www.leanblog.org

The RSS feed content you are reading is copyrighted by the author, Mark Graban.

, , , on the author’s copyright.


Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.


Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

Related Posts Plugin for WordPress, Blogger...
Please consider leaving a comment or sharing this post via social media.

Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

Post a Comment

CommentLuv badge