This article from the IHI talks about the need to find “muda” (waste) in hospitals. They say:
“In the health care arena, not a patient among us â€” or nurse, receptionist, surgeon, physical therapist, attendant or executive â€” is immune from muda. It is so pervasive and deeply rooted in the machinery of care delivery that we expect it, become skilled at accommodating it, dutifully suffering the consequences.”
Yes. We have to help people in hospitals identify waste and to fix the root causes of the problems they fight every day. Too many people unfortunately define working around the system as “their job” instead of something that gets in the way of providing care to patients (or providing services that support those caregivers). People are fighting the same fires everyday — Lean helps them identify how to prevent the fire from coming back the next day.
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