Being a leader means means holding people accountable and inspiring them to improve things. This doesn’t always equate with “being nice” or being liked. The Toyota approach of “respect for people” is not about being nice or being soft on people. That’s the double-edged approach — you’re supportive and coaching, yet you can set high standards and hold people to them.
But, if you’re telling people “because I said so” every day, something is wrong with your organization and something is wrong with your leadership style, at least if you’re trying to be Lean.
I hope you all had great weeks. I had an amazing week with my Lean work, seeing great leadership and Lean improvement (hence, my time away from the blog… leading one reader to assume something was broken with the blog… no I was just busy). I’m lucky to be doing what I’m doing. Have a great weekend everyone.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.