From the University of Iowa alumni site, here’s a nice Q&A with one of the leading advocates for Lean in healthcare, Dr. John Toussaint, CEO of ThedaCare, which is mentioned often here on the Lean Blog. Let’s consider this a mental “palate cleanser,” since he has such a positive attitude about improvement, leadership, and teamwork. You won’t hear a lot of excuses from Dr. Toussaint.
From the Q&A:
Please describe your professional interests?
Presently I am doing a lot of work on quality improvement. Our organization of 5,300 employees is on a journey of continuous improvement. We are learning from Toyota how to create defect free care for our patients using the ThedaCare Improvement System.
Do you have an insight or philosophy that guides you in your professional work?
My philosophy is to improve something everyday. Our industry is stuck on compliance, not improvement. We are changing that at ThedaCare.
If you could change one thing about the practice or business of medicine, what would it be?
Stop the shame and blame and start working together as a team to improve the care we deliver.
What do you see as “the future” of medicine?
It is bright, but it will be about improvement not apprenticeship. Go spend a day at Toyota and you will see the future of healthcare.
Great lessons that can be applied anywhere.
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