Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

New Norman Bodek Article

IndustryWeek : The Toyota Secret: Constant Change And Growth

Hadn’t seen this one yet… always good stuff from our friend Norman on the people side of TPS and continuous improvement.

Norman focuses on everybody improving every day, using this story to highlight how NOT to do it:

“For instance, I was at a great American manufacturer, a leader in their field, and noticed that they had trained virtually every employee on the lean wastes. Yet the day I walked through the plant, I saw half the people standing and talking — not adding value. I didn’t see anyone looking at reducing motion, studying defect reduction or how to reduce transportation. I didn’t notice charts up on the factory wall to challenge workers to make continuous improvement every day.”

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

2 Comments
  1. Joe says

    Norman is awesome….his steady drumbeat of kaizen is a marvelous souce of direction. We owe him much.

  2. Tom Southworth says

    That’s Norman, straight and to the point, and not afraid to challenge those at the C-level by pointing out the obvious flaws and hypocrisy in their “strategic” thinking.

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