By August 21, 2007 5 Comments Read More →

"lean" is not "Lean"

The Middle Seat –

Here’s an example of the every day use of the word “lean” that, unfortunately, means just about the exact opposite of what we mean with “Lean Manufacturing” or the Toyota Production System:

“Just like airport delays, bumped passengers and other travel problems this year, the British Airways baggage system shows how airlines have made operations so lean and taxed infrastructure so fully that problems compound exponentially for customers.”

In this article about BAA losing so many suitcases and giving generally horrible service, the word “lean” really means that they are cut so close to the bone that they’re ineffective.

Lean is about effectiveness, not having “lean staff” (not enough people) or “lean budgets” (not enough money).

That every day use is one of the problems with the term “Lean,” isn’t it?

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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5 Comments on ""lean" is not "Lean""

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  1. Andy Wagner says:

    It is an odd usage. The Toyota approach seems to be reducing variation to create capacity, and in fact, have a surplus of people and monetary resources. One of their ways to reduce variation is to have plenty of extra manpower, and more flexible manpower to close gaps when people are sick or on vacation, or when machines go down and so forth. Lean in inventory and lead time, fat in people and production capacity. Quite the opposite of “lean.”

  2. Kevin Carrelli says:

    Since the word lean has multiple meanings, maybe its time for a new word to describe “lean” as the TPS and similar work to reduce waste and improve flexibility. When speaking to those whose native language is not English, “lean” can be eve more confusing.

    What is another word we can use?

  3. Mark Graban says:

    This far into the game, I think we’re somewhat stuck with the work, at a global level. Now, for a local effort, you might choose to not say “Lean” at all, but be prepared to explain to the outside world what you’re doing is “Lean.”

  4. Roch says:

    A nasty acronym was given to me for the word “lean” a few years ago : Less Employees Are Needed. I didn’t care for it then and I still don’t care for it now. It’s this popular misunderstanding of what Lean is that makes our job difficult. That and the fact that too many companies used Lean for cutting head count.

  5. Ron Pereira says:

    I think Kevin is onto something with the name change.

    How about we stick with TPS but simply refer to it as the “Thinking” Production System.

    That, in an essence, is what I believe people like Ohno and Shingo and even Deming were really challenging us to do – think!

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