TWI Approach to Scooping Ice Cream
Following up my earlier post about instructions for scooping ice cream, and key points, a blog reader , Bryan Lund submitted this commentary. Click here to download a Word doc version of the “Job Breakdown Sheet” that he created for this discussion.
Job Breakdown Sheets, ala Training Within Industry Job Instruction, is the preferred format for standardized work. This has very little to do with appearance, company preferences, or in general, superficial preference, like whether you want pictorial instructions or not.
The primary purpose of the Job Breakdown Sheet is to serve as a trainer’s aid during On the Job Training (OJT). Why? Because as experts in a job, we often forget the key points of a job: tricks (rolling not digging), quality points (tap off excess water) and safety. These are the key points that if properly communicated, are the backbone of a learning organization.
Sounds silly, but amazingly it works. Back to the format for a moment: By breaking down the job into important steps, key points, and reasons for key points….the trainer can build up the trainees knowledge by first showing the job using important steps only. The trainer then repeats the demonstration by showing the trainee important steps, but this time with key points. (Building knowledge and allows the trainee to remember steps and key points easily) The trainer then repeats with the reasons why we do the key points.
This is the most important part of the knowledge transfer, by communicating “why” we do things the way we do, the trainee now understands but is more readily accepting of the work. For example, the trainee now understands why customers are satisfied with a triple scoop that is rolled and not lopsided because you were “digging” instead of rolling. Instead of mumbling to herself, “why do I always have to keep this scoop in the water?” The trainee knows that the water is there to make rolling easier, which satisfies customers.
It all sounds simple enough, but the real trick is in using the sheet for the purposes of delivering good training, and this is extremely difficult because it requires patience, discipline and iron clad consistency. By delivering good training, we are preventing problems from occurring down the road. This is why training is a means to solve production problems.
I will be presenting at the TWI Summit in Orlando on June 5-6. Please register at www.twisummit.com and use promo code “lund” for a $50 discount off registration!
Bryan Lund, Energizer Battery Mfg.