Comments on: More Toyota Quality Problems http://www.leanblog.org/2007/05/more-toyota-quality-problems/ Mark Graban's leanblog.org, Lean Manufacturing, Lean Healthcare, Toyota Production System Sun, 05 Sep 2010 23:26:01 +0000 hourly 1 http://wordpress.org/?v=abc By: Mark Graban http://www.leanblog.org/2007/05/more-toyota-quality-problems/#comment-2101 Mark Graban Thu, 31 May 2007 18:21:00 +0000 http://leanblog.bigbigdesign.net/2007/05/more-toyota-quality-problems/#comment-2101 Might be headed toward a Tundra recall:<br/><br/><a HREF="http://www.detnews.com/apps/pbcs.dll/article?AID=/20070531/AUTO01/705310379/1148&imw=Y" REL="nofollow">Link</a> Might be headed toward a Tundra recall:

Link

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]]> By: Mark Graban http://www.leanblog.org/2007/05/more-toyota-quality-problems/#comment-2099 Mark Graban Thu, 31 May 2007 02:59:00 +0000 http://leanblog.bigbigdesign.net/2007/05/more-toyota-quality-problems/#comment-2099 I spoke tonight with a knowledgeable Toyota contact, he had a few points:<br/><br/>It's maybe not exactly right to say that Toyota was "blaming" the supplier, but rather they were pointing out that it was a supplier defect, a distinction there. He elaborated that one of Toyota's challenges is certainly that of spreading TPS knowledge and quality management to their new plants (like San Antonio), but it's also as much of (or more of) a challenge to build the quality supplier base as Toyota continues to grow.<br/><br/>One other thought I had... the article points out how Toyota has no plans to inspect vehicles for the defect. It's possible, as part of a containment/spill management plan that Toyota and the supplier identified a certain day or time period in which these defects were created. It might not be endemic to the design of the camshafts, but a process defect that's been isolated and fixed. Why go inspect every new Tundra in the field for the sake of PR? That would inconvenience customers searching for a defect that you're pretty certain isn't there, other than a certain timeframe.<br/><br/>It's hard to get the whole story from a newspaper report, we decided. I spoke tonight with a knowledgeable Toyota contact, he had a few points:

It’s maybe not exactly right to say that Toyota was “blaming” the supplier, but rather they were pointing out that it was a supplier defect, a distinction there. He elaborated that one of Toyota’s challenges is certainly that of spreading TPS knowledge and quality management to their new plants (like San Antonio), but it’s also as much of (or more of) a challenge to build the quality supplier base as Toyota continues to grow.

One other thought I had… the article points out how Toyota has no plans to inspect vehicles for the defect. It’s possible, as part of a containment/spill management plan that Toyota and the supplier identified a certain day or time period in which these defects were created. It might not be endemic to the design of the camshafts, but a process defect that’s been isolated and fixed. Why go inspect every new Tundra in the field for the sake of PR? That would inconvenience customers searching for a defect that you’re pretty certain isn’t there, other than a certain timeframe.

It’s hard to get the whole story from a newspaper report, we decided.

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