Comments on: More Toyota Quality Problems http://www.leanblog.org/2007/05/more-toyota-quality-problems/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 22:59:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark Graban http://www.leanblog.org/2007/05/more-toyota-quality-problems/#comment-28667 Mark Graban Wed, 01 Feb 2012 14:38:31 +0000 http://leanblog.bigbigdesign.net/2007/05/more-toyota-quality-problems/#comment-28667 Sorry to hear about your problems with the car, Nasir, but I don't know what help we can provide here, unfortunately. Sorry to hear about your problems with the car, Nasir, but I don’t know what help we can provide here, unfortunately.

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]]> By: NASIR SAEED http://www.leanblog.org/2007/05/more-toyota-quality-problems/#comment-28665 NASIR SAEED Wed, 01 Feb 2012 08:27:03 +0000 http://leanblog.bigbigdesign.net/2007/05/more-toyota-quality-problems/#comment-28665 My Toyota Prado TX 2004 2.7l petrol in immaculate condition and very low milage only done 50000KM SO FAR and have crack in dashboard which spread from the driver side towards Passenger side whole length got crack line and slowly peeling off more and more wider crack lines. I have wrote earlier about this prob and From toyota care they replied and promises through inspection, but result is i have to bare the manufacturing defect cost. i drove earlier 1997 model prado for almost a decade but no prob this new one really frustate me and break my trust on TOYOTA........ According to Some blogs I visit have manufacturing fault in this Prado 2004 Model onwards !!!! Is any one kindly suggest me what to do ?? Nasir Saeed Kuala Lumpur Malaysia My Toyota Prado TX 2004 2.7l petrol in immaculate condition and very low milage only done 50000KM SO FAR and have crack in dashboard which spread from the driver side towards Passenger side whole length got crack line and slowly peeling off more and more wider crack lines.
I have wrote earlier about this prob and From toyota care they replied and promises through inspection, but result is i have to bare the manufacturing defect cost.
i drove earlier 1997 model prado for almost a decade but no prob this new one really frustate me and break my trust on TOYOTA……..
According to Some blogs I visit have manufacturing fault in this Prado 2004 Model onwards !!!!
Is any one kindly suggest me what to do ??
Nasir Saeed
Kuala Lumpur
Malaysia

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]]> By: Mark Graban http://www.leanblog.org/2007/05/more-toyota-quality-problems/#comment-2101 Mark Graban Thu, 31 May 2007 18:21:00 +0000 http://leanblog.bigbigdesign.net/2007/05/more-toyota-quality-problems/#comment-2101 Might be headed toward a Tundra recall:<br/><br/><a HREF="http://www.detnews.com/apps/pbcs.dll/article?AID=/20070531/AUTO01/705310379/1148&imw=Y" REL="nofollow">Link</a> Might be headed toward a Tundra recall:

Link

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]]> By: Mark Graban http://www.leanblog.org/2007/05/more-toyota-quality-problems/#comment-2099 Mark Graban Thu, 31 May 2007 02:59:00 +0000 http://leanblog.bigbigdesign.net/2007/05/more-toyota-quality-problems/#comment-2099 I spoke tonight with a knowledgeable Toyota contact, he had a few points:<br/><br/>It's maybe not exactly right to say that Toyota was "blaming" the supplier, but rather they were pointing out that it was a supplier defect, a distinction there. He elaborated that one of Toyota's challenges is certainly that of spreading TPS knowledge and quality management to their new plants (like San Antonio), but it's also as much of (or more of) a challenge to build the quality supplier base as Toyota continues to grow.<br/><br/>One other thought I had... the article points out how Toyota has no plans to inspect vehicles for the defect. It's possible, as part of a containment/spill management plan that Toyota and the supplier identified a certain day or time period in which these defects were created. It might not be endemic to the design of the camshafts, but a process defect that's been isolated and fixed. Why go inspect every new Tundra in the field for the sake of PR? That would inconvenience customers searching for a defect that you're pretty certain isn't there, other than a certain timeframe.<br/><br/>It's hard to get the whole story from a newspaper report, we decided. I spoke tonight with a knowledgeable Toyota contact, he had a few points:

It’s maybe not exactly right to say that Toyota was “blaming” the supplier, but rather they were pointing out that it was a supplier defect, a distinction there. He elaborated that one of Toyota’s challenges is certainly that of spreading TPS knowledge and quality management to their new plants (like San Antonio), but it’s also as much of (or more of) a challenge to build the quality supplier base as Toyota continues to grow.

One other thought I had… the article points out how Toyota has no plans to inspect vehicles for the defect. It’s possible, as part of a containment/spill management plan that Toyota and the supplier identified a certain day or time period in which these defects were created. It might not be endemic to the design of the camshafts, but a process defect that’s been isolated and fixed. Why go inspect every new Tundra in the field for the sake of PR? That would inconvenience customers searching for a defect that you’re pretty certain isn’t there, other than a certain timeframe.

It’s hard to get the whole story from a newspaper report, we decided.

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