It’s hard to tell if this level of quality defect is typical for a new model launch or not. Anyone in the auto industry care to share a perspective on that? Not that it would be an excuse… any customer with a failed engine is one too many.
Toyota executives have continually expressed concern about their ability to maintain quality levels with their growth. Is the media now more likely to go after them and expose quality problems now that Toyota is #1 in sales?
A glitch in Toyota Motor’s Tundra pickup has caused 20 engine failures and forced it to track down other trucks at risk for the problem, the Japanese automaker said Tuesday.
A limited number of early version Tundras have a flaw in the camshaft in their 5.7-liter, V-8 engines, which can cause the engine component to crack and fail, Toyota said.
Toyota is blaming an outside supplier who made the defective camshafts:
“The supplier has made changes, and we think the problem is solved,” Toyota spokesman John McCandless said. Toyota declined to identify the component supplier.
In cases in which a Tundra camshaft fails, Toyota is replacing the truck engine at no charge, representatives said.
Toyota spokesman John Hanson said that the automaker has no plans to inspect vehicles for the flaw and is confident that it can identify what it expects will be a small number of trucks at risk for developing the camshaft problem.
“We’re still trying to get our arms around how many could have been affected,” he said.
Lean lesson? Nobody is perfect, you can’t take quality as a given, you have to continually work for it.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email. Learn more about Mark Graban’s speaking, writing, and consulting.