Here are the two most recent “Leading Lean” columns from Jamie Flinchbaugh:

April 2007: Consistency Erodes Skepticism

Here, Jamie maps out “a route through the terrain of skepticism” that we often face as Lean change agents.

May 2007: Forging Your Help Chain

In this column, instead of a “supply chain,” Jamie is talking about a “help chain” — defining the need for help (problems), signaling that help is needed, and improving the process that gets help to the right problem in a timely way.

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.

Tagged as: Flinchbaugh, Leadership