Chuck Yorke was co-author, along with our friend Norman Bodek, of the book All You Gotta Do Is Ask.
In an Industry Week column, Chuck continues to make the case for companies to encourage employees suggestions. Harnessing that power, instead of relying on managers or experts to come up with all of the answers, is a powerful force, as Chuck explains.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.